Man calling 911 after getting into a car accident.

The California Highway Patrol (CHP) just issued a press release applauding the essential services of telecommunications personnel. During National Public Safety Telecommunicators’ Week (April 14-20, 2019), the CHP will be recognizing the vital services provided by public safety dispatchers throughout the state. According to the CHP, more than 900 public safety dispatchers work for the CHP in 24 Communications Centers across California. In 2018, they handled more than seven million calls, and many of those calls were wireless 9-1-1 calls.

Since no two calls are the same, and calls are never routine, dispatchers have to instantly determine the appropriate response to ensure safety for each individual emergency situation. They have to stay cool and collected under pressure and help people on the other end of the line stay calm as help arrives. Dispatchers are in nearly constant communication with patrol officers and provide vital support services like looking up license plates, driver license numbers and running criminal record checks on wanted subjects.

CHP’s Tips for 9-1-1 Callers During an Emergency

  • Try to remain calm.
  • Call from a landline if possible.
  • Be prepared to provide your name, phone number, address or location and a detailed description of the incident or vehicle being reported.
  • Cell phones may not tell the call-taker where you are, and the location of the emergency is the most important piece of information if the call gets cut off.
  • Wait for the dispatcher to ask questions, and answer clearly.
  • Listen carefully and follow all of the dispatcher’s directions.
  • Be prepared to provide a physical description if the emergency involves a criminal suspect.
  • Remember that 9-1-1 calls are for life-threatening emergencies. Misuse of the 9-1-1 system can result in delays for real emergencies and is punishable by a fine of up to $1,000.

Have You Been in a Car Accident in California?

If you’ve ever been in a car accident, you may have had to dial 9-1-1, and you know just how important these vital telecommunication services are. After any kind of car accident, it’s a good idea to speak with a Personal Injury lawyer about your case. A lawyer can be your advocate during a difficult time.

If you have been injured or if you have lost a loved one in a car accident in San Diego or anywhere along the Central Coast, contact the skilled and proven team at Harris Personal Injury Lawyers, Inc. at 1.800.GO.HARRIS for a free case consultation today.

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